Shifting Gears: Applying ISO 9000 Quality Management Principles to Trucking

While formal quality management systems are a basic requirement for carriers doing business with the automotive industry it is a company's understanding of key items such as leadership continuous improvement and customer satisfaction that is needed to survive and excel in today's market. Shifting Gears brings a unique approach to quality in the trucking industry clearly defining the issues that challenge a carrier's very survival of business and through the principles embodied in ISO 9000 discusses practical measures for addressing these challenges. It identifies ISO 9000 as an effective management tool offering information on how business leaders can reduce their costs improve their overall business efficiency and improve their competitive advantage in the marketplace. This quality management principles book moves beyond quality management principles to include methods for use in day-to-day operations helping carriers easily shift gears to make these tools a part of the company culture.

Hardcover: 144 pages

Publisher: Cengage Learning; 1 edition (July 28 2004)

Language: English

ISBN-10: 1401850073

ISBN-13: 978-1401850074

Product Dimensions: 7.5 x 0.5 x 9.2 inches

Shipping Weight: 14.4 ounces